Liz Henderson

About Liz Henderson

Experienced multi-lingual Technical Project Management and Technical/Customer Service Management professional seeking a challenging career opportunity in Technical Service Desk or Technical Management role where my expertise in technical services administration, systems integration (CRM, VoIP and ERP systems) and training development can be utilized to build teams that consistently deliver exceptional service and high customer satisfaction.

Experience

1. Sr Technical Support Engineer

   Docusign

   Dec 2021 — Present · Seattle, WA, US

   Strategic customer advisor and the internal voice for our customer base- Support for Salesforce services, the DocuSign Agreement Cloud (DAC) and other associated services- Troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows- Troubleshoot regular expressions and other complex data validation rules- Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth

Education

• Instituto Tecnologico de Tijuana

  Bachelor's degree, Computer Science

Skills

• Technical Recruiting
• Video Production
• Salesforce.com System Administrator
• Training
• Testing
• Enterprise Resource Planning (Erp)
• Saleslogix
• Scrum
• Agile Methodolgy
• System Builder
• Customer Service
• Mrp
• Crp
• G Suite
• Cross-Functional Team Leadership
• Pyxis
• Ldap
• Sumo
• Office 365
• Strategic Planning
• Software Documentation
• Five9
• Voip
• Team Leadership
• Erp
• Business Process Improvement
• Oracle Pl/Sql Development
• Oracle Forms
• Customer Relationship Management (Crm)
• Avante
• Agile Methodologies
• Rightnow
• Management
• Team Building
• Process Improvement
• Mps
• Active Directory
• Oracle Applications
• Voice Over Ip (Voip)
• Unidata