Liz Hedge
Head of Claims @Allianz Partners
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WORK HISTORY
Head of Claims @Allianz Partners
FL, US
Executive leader responsible for end-to-end claims strategy and performance across the Travel line of business, with accountability for digitalization, harmonized processes, efficiency, and customer experience.·Own global claims vision and multi-year strategy, aligning operational performance, technology, and customer outcomes·Lead enterprise initiatives to standardize and modernize claims processes across regions while balancing local regulatory requirements·Drive efficiency, productivity, and service quality through automation, workflow optimization, and data-driven performance management·Partner with senior executives across technology, finance, and operations to deliver scalable, customer-centric claims capabilities
EDUCATION
Polk State College
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
ESMT Berlin
Master of Business Administration - MBA, Business, Management, Innovation, Technology
University of South Florida
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
ABOUT LIZ HEDGE
Executive ProfileSenior insurance and operations executive with 25 years of experience leading large-scale claims organizations, digital transformation, and enterprise performance improvement across U.S, North American, and global operations. Proven ability to scale complex, regulated businesses through automation, modernization, harmonized processes, and customer-centric design.Deep expertise across claims strategy, digitalization, customer experience, contact center transformation, and operational excellence, with a demonstrated track record of delivering measurable gains in efficiency, cost-to-serve reduction, customer satisfaction, and employee engagement. Passionate people leader known for building high-performing teams and translating strategy into execution.Core Skills and Leadership Expertise• Enterprise Claims Strategy & Operations• Digital Transformation & Automation (AI, RPA, Chat, SMS, Portals)• Global & Regional Operating Models• Customer Experience & Journey Redesign• Performance Improvement & KPI Governance• Process Harmonization & Operational Excellence• Product Ownership & Roadmap Leadership• Contact Center & Telephony Modernization• P&L Ownership & Financial Performance• Change Management & Workforce Enablement• Executive Communication & Board-Level Influence
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