Liz Hartman

About Liz Hartman

Passionate HR & ServiceNow Professional | Problem-Solver | Process OptimizerI’m a results-driven, goal-oriented professional with a passion for optimizing processes, enhancing user experiences, and driving efficiency. Whether working independently or in collaborative team environments, I thrive in fast-paced settings, bringing adaptability, leadership, and problem-solving skills to the table.With expertise in ServiceNow, data management, and HR transformation, I’ve successfully led implementations, streamlined workflows, and trained teams to maximize efficiency. My technical proficiency spans ServiceNow, Microsoft Office Suite, Google Applications, Salesforce, Oracle, QuickBooks, and Smart Recruiters, allowing me to bridge the gap between technology and people seamlessly.I take pride in my ability to multi-task, stay flexible under pressure, and lead teams to success, all while maintaining a positive and solution-focused mindset. Always eager to learn, adapt, and contribute, I’m committed to delivering impactful results that drive business success.

Experience

1. Servicenow HR Administrator

   Bath & Body Works

   Mar 2025 — Present · Columbus, OH, US

   As a ServiceNow HR Administrator, I specialize in configuring, optimizing, and maintaining the HR Service Delivery (HRSD) module to ensure seamless functionality and enhanced employee experiences. I bridge the gap between HR, IT, and business operations by managing configurations, troubleshooting, and driving automation.Key Responsibilities & Achievements: ServiceNow HRSD Expertise – Configure, enhance, and test ServiceNow for HR while ensuring best practices and efficiency. Business & System Analysis – Gather, translate, and optimize business requirements into functionality to meet HR needs. Process Optimization – Evaluate new ServiceNow features, recommend enhancements, and implement solutions aligned with HR strategies. Leadership & Stakeholder Management – Bridge business users, HR, and IT, providing guidance on best practices and improvements. User Experience & Training – Lead UAT (User Acceptance Testing), coordinate training, and support adoption of ServiceNow HRSD. Upgrade & Release Management – Oversee bi-annual ServiceNow upgrades, ensuring smooth transitions and testing. Cross-functional Collaboration – Work closely with platform teams, COEs, and stakeholders to define solutions and manage backlogs. Impact: Supported the design, testing, and implementation of 40+ services and 2 comprehensive journeys. Partnered with OCM to drive user adoption and ensure smooth transitions. Led hundreds of test cases to validate functionality and identify improvements. Presented at ServiceNow Knowledge 2025 on Empowering Seasonal Workers for Success.With a passion for streamlining processes and enhancing employee experience, I’m committed to leveraging ServiceNow’s capabilities to drive efficiency and deliver value across the organization.

Education

• Cleveland State University

  Bachelor’s Degree

  2006

• Lakeland Community College

  Associate's Degree

• Mentor High School

  Diploma - General Education

  1997 — 2000