Liz Goggans

About Liz Goggans

Accomplished and capable professional with extensive background in developing environments which drive production value and maintain strategic objectives. Proven ability in directing high-performing departments and customer/support programs. Consistent history of reducing costs, improving efficiencies, and increasing productivity. Competent in originating, leading, and coordinating projects. Possess strategic perspective and long-term vision, combined with commendable implementation of initiatives. Outstanding communication, interpersonal, and presentation skills; able to multitask in fast-paced environments.CAREER HIGHLIGHTSEffectively supervised daily company operations including people management, customer service, training, labor management, cost efficiency, as well as management recruiting and developmentPlayed an integral role in managing development of business model; facilitated training for associates through Learning & Performance concerning innovative business philosophyPoint of contact for large scale support initiatives such as Legal and Executive Escalations processes, Social Media, Lost and Found and SEV/Bug RecoveryPoint of contact between Lyft and third party vendors

Experience

1. Insights Manager, Product Operations

   Lyft

   May 2024 — Present · Seattle, WA, US

Education

• Universidad Iberoamericana

  International Business

  2014 — 2014

• Tennessee Tech University - College of Business

  Bachelor of Science (B.S.) and Bachelor of Fine Arts (BFA), International Business and Cultures

  2012 — 2016