Liz Gellene

About Liz Gellene

I\'m a customer obsessed problem solver that thrives on helping others, and fostering a culture of going above and beyond. I help create, scale, and manage beloved support teams who understand the importance of human connection, customer understanding, personalization, and effective + efficient communication to deliver lasting impressions and brand promoters. I have developed strategic initiatives that drive customer satisfaction, retention and LTV by partnering with product, operations, and engineerings teams, and advising leadership on the execution of developments to improve customer experience and support team efficiency.I believe in leading with empathy and empowerment while fostering collaborative environments with the common goal of consistently driving great end-to-end experiences by championing and leveraging data sources to fully understand the customers\' experience while focusing daily on delivering value, solving customer problems and realistically developing new opportunities. I’m on a customer first mission to represent customers using VOC data, insights, and empathy to balance customer needs with those of the business to drive continuous improvement and growth.In my world every misstep is an opportunity and every customer is a VIP.

Experience

1. Director of Brand Experience

   Little Spoon

   Apr 2023 — Present · New York, NY, US

Education

• Fordham University

  Bachelor's degree, Psychology

  2004 — 2008