Liz Brennan
Enterprise Customer Success Manager at ZoomInfo
- Role
- Enterprise Customer Success Manager at ZoomInfo
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Liz Brennan
Dedicated and passionate Customer Success professional with 9+ years Relationship Management experience of clients ranging from Fortune 500 to non-profit. Exceptional track record driving Adoption, Retention, and Customer Satisfaction for B2B SaaS companies.• Expert in building trusted advisor relationships from end-user/admin level to C-suite through data-driven, proactive, strategic support in all stages of the customer lifecycle including Implementation, Onboarding, Post Go-Live, Steady State and Renewal. • Innate expertise performing standard Customer Success activities including usage monitoring, support ticket analysis, regular customer touchpoints, Executive Business Reviews, internal coordination and advocacy with Product, Support, and Sales teams, creating and executing success plans, creating and executing at-risk account plans, upsell identification, and renewal contract negotiations.• Extensive experience using and reporting in highly sophisticated instances of SFDC and Gainsight. High familiarity with JIRA and Zendesk.
Experience
Enterprise Customer Success Manager
May 2023 — Present · Washington, DC, US
Education
University of Maryland
Bachelor of Arts (BA), English Language and Literature/Letters
2010 — 2014
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