Livia Leonelli

Site Director Transformation Ops,hr & Fin @General Motors

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jul 2015 — Present

Site Director Transformation Ops,hr & Fin @General Motors

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EDUCATION

1998 — 1998

University of Cambridge

Master of Business Administration (M.B.A.), Business Administration, Management and Operations

1994 — 1998

University of Cologne

Master's Degree, Economic and Management, International Economics

SKILLS

Operations ManagementLean OperationsBusiness StrategySix SigmaBusiness ContinuityBusiness IntelligenceService Delivery ManagementSoftware Project ManagementProject ManagementCrmItilHelp Desk ImplementationContinuous ImprovementBusiness TransitionRequirements AnalysisProcess ImprovementCall Center ManagementOutsourcingOperational ExcellenceCustomer ServiceLeadershipSqlCenter of ExcellenceCall CentersMicrosoft Sql ServerHelp Desk Support ManagementVendor ManagementService DeliveryManagementBusiness AnalysisSolution SellingService Management

ABOUT LIVIA LEONELLI

Director of Operations with extensive experience across Financial, Retail, and Automotive industries. HR-experienced professional with a strong track record in Operations Management, Business Transition, Contact Center Leadership, and Continuous Improvement. Strategic and tech-savvy, holding an MBA in Business Administration, Management, and Operations, and certified as a Six Sigma Master Black Belt. Known for driving operational excellence, optimizing processes, and leading high-performing teams to deliver measurable business results.

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