Liudmila M.
Head of Customer Operations @Palindrome
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WORK HISTORY
Head of Customer Operations @Palindrome
EDUCATION
University of Warwick - Warwick Business School
Master of Science (MSc), Finance and Economics
Lomonosov Moscow State University (MSU)
Bachelor's degree, Economics
INSEAD
Master of Business Administration (MBA), Digital Marketing, Entrepreneurship, Brand Management
ABOUT LIUDMILA M.
I help businesses unlock growth by transforming underperforming products, scaling operations, and driving measurable P&L impact.With a background in value creation, strategy, and operations across B2B/SaaS and investment environments—and supported by an MBA from INSEAD and a CFA —I focus on scalable improvements through strategic finance, automation, customer insight, and operating model design.I’ve led cross-functional teams, delivered digital transformation across markets, and turned around products and workflows that weren’t delivering—without compromising customer experience or speed.Now, I’m focused on the SME and SaaS roll-up space, where these levers can unlock significant value at scale.If you’re working on operational transformation, acquisition integration, or platform growth, I’d love to connect.
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