Liu Y.
IT Manager @OpenText
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WORK HISTORY
IT Manager @OpenText
CA
Reduced the number of outstanding tickets by 95% by completing a manual review of the database, identifying and removing errors, documenting the root cause, and implementing a new process for the data entry staff.• Improved application stability and performance by conducting code reviews that resulted in a 20% increase in SQL Server database queries per second.• Execute Measurement Methodologies by creating tables, writing queries, and designing reports to determine the frequency and the percentage of database backups being performed.• Implemented a new database procedure using dynamic SQL to support the company’s metrics, which resulted in a 10% increase in productivity.• Created a T -SQL database for a company’s operations using Microsoft SQL Server Management Studio, including tables, views, and indexes to support the company’s applications.• Reduced time to generate monthly management reporting from four days to one day by developing a new data warehouse and reporting database using SQL Server, SSIS, and SSRS, and by training users to use SSRS.
EDUCATION
South China University of Technology
Bachelor's degree, Computer Software Engineering
ABOUT LIU Y.
More than 10 years of IT experience
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