Litto Sebastian

Role: Program Manager at Amazon Web Services (AWS)
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Litto Sebastian

A result oriented leader with over a decade of solid ITES experience in Operations,Capacity planning, Business Analysis,Quality,Risk,Transitions,Client Servicing as well as People Management in Tech support, E commerce & Telecom verticals. Currently working as Program Manager in Amazon Global command center. Has intensive and extensive exposure to Technical Support, Customer Service, Sales and Service Verticals across voice, email & chat touch points. Co-manages with the executive team in ensuring profitability, streamlining customer Experience,maintaining sustainability, optimizing resources and maximizing performance through project implementation and continuous process improvement in operationsMajor highlights:Team Management|Project management|Six Sigma|Excel VBA automation |Business review Decks|Training and Quality Management|Capacity|Service levels|Hiring|Resource planning|Employee Retention and Human resource|Lean|Agile Scrum

Experience

Program Manager
Amazon Web Services (AWS)
Apr 2025 — Present · Bengaluru, IN
Leading real-time workforce operations for Support Engineering with a focus on operational excellence, automation, and data-driven decision making. Responsible for managing large-scale workforce operations, ensuring optimal service delivery, cost efficiency, and seamless customer experience.

Education

Cochin University of Science and Technology (CUSAT)
Bachelor of Technology - BTech, Computer Science
Alagappa University
Master of Business Administration - MBA, Human Resources Management and Services

Contact information

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Current company

Amazon Web Services (AWS)

IT Services and IT Consulting · 10K employees · Founded 2006 · 410 Terry Ave N, Seattle, WA, 98019, US

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

amazon.com

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About Litto Sebastian

Experience

Program Manager

Education

Cochin University of Science and Technology (CUSAT)

Alagappa University

Find verified contacts for anyone on LinkedIn