Lissette Vela
Director of Operations @Ormuco
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WORK HISTORY
Director of Operations @Ormuco
Liaise the technical and business sides to ensure goal alignment Create strategic alliances to reduce hardware and services costs Negotiate the terms of multi-million dollar deals to maximize benefits Manage strategic client and partner relationships in order to ensure satisfaction Lead the implementation of cloud services solutions for clients to ensure excellence and client satisfaction Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives in order to continually apply improvements Manage procurement processes and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction and ensure Service Level Agreement compliance
EDUCATION
Universidad Tecnológica de Bolívar
Industrial Engineer, Industrial Engineering
Concordia University
Master of Business Administration (MBA), MBA
SKILLS
ABOUT LISSETTE VELA
Experienced Director of Operations with a demonstrated history of working in the information technology and services industry. Industrial engineer with a Master of Business Administration (MBA). Skilled in negotiation, cross-functional teams leadership, project management, and procurement.Strategic thinker with effective interpersonal, communication and analytical skills.Trilingual, English, French and Spanish
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