Lissette Socorro
- Role
- Customer Success Advocate at Lumen Technologies
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Lissette Socorro
I help businesses gain competitive advantage by faster time-to-time market and SEO…
Experience
Customer Success Advocate
Jun 2021 — Present
Work with Medium Sized Businesses and Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve. Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates. Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity. Implement revenue management practices, driving accountability and alignment of our operations and financial goals; Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins.
Skills
- Hospitality Management
- Marketing Strategy
- Online Marketing
- Time Management
- Sales Management
- Microsoft Office
- Powerpoint
- Event Management
- Event Planning
- Public Relations
- Recruiting
- Management
- Marketing
- Hospitality Industry
- Social Media
- Negotiation
- Leisure Travel
- Online Advertising
- Strategic Planning
- Trade Shows
- Customer Satisfaction
- Social Networking
- Social Media Marketing
- Microsoft Excel
- Training
- Team Building
- Travel Management
- Strategy
- Business Development
- Customer Service
- Hotels
- Team Leadership
- Hospitality
- Leadership
- Tourism
- Interviews
- Human Resources
- Call Centers
- Microsoft Word
- Outlook
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