Lisbeth Hansen

Director Influencer Relations, Secure Communications @BlackBerry

Ottawa, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Director Influencer Relations, Secure Communications @BlackBerry

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EDUCATION

1986 — 1987

Tietgen Handelsgymnasium

Bachelor of Commerce

1989 — 1991

Syddansk Universitet - University of Southern Denmark

Bachelor's degree

1989 — 1989

Nordjyllands Idrætshøjskole, Denmark

Leadership

1987 — 1987

Ecole commerciale de la Chambre de Commerce et d'industrie de Paris

French Commerce and Culture

SKILLS

Team ManagementAccount ManagementAnalyticsOnline Support ServicesLeading TeamsMarketing AutomationCustomer Relationship Management (Crm)Business AnalysisLeadershipSalesTeam LeadershipMarketing CommunicationsStrategic PartnershipsBrand ImplementationGlobal Cross-Functional Team LeadershipChange ManagementDemand GenerationLead GenerationCross-Functional Team LeadershipCustomer EngagementSoftware as a Service (Saas)Knowledge ManagementMarketing StrategyDigital MarketingCustomer ExperienceVoice of the CustomerBusiness AnalyticsCustomer ServiceManagementCrmProfessional ServicesBusiness IntelligenceBusiness StrategyGeneral AwesomenessCustomer SatisfactionProject and Program ManagementSaasBusiness DevelopmentSatisfactionStrategic Planning

ABOUT LISBETH HANSEN

I am a customer-focused and versatile leader who has consistently delivered strong results in client experience, customer advocacy, customer success & support, and marketing. An adaptable team player who thrives in an innovative and collaborative environment, I am a strong communicator adept at articulating business benefits and technical concepts. I have extensive experience with marketing and customer support technologies. Recognized for building strong team culture and cross-functional relationships to drive organizational objectives. I have led cross-functional teams across all levels of business among various organizations and have consistently delivered value as a leader. I am a thoughtful leader and attentive manager of people. I leverage emotional intelligence to understand and evaluate personnel challenges to foster a cooperative, productive, and fun team environment. Areas of expertise: Advocate Marketing, Business Development, Change Management, Client Experience, Client Management, Creative Branding, Customer Advocacy Strategy, Customer Engagement, Customer Insights & Analytics, Customer Journeys, Customer Loyalty and Satisfaction programs, Customer Retention, Digital Transformation, Knowledge Management (including KCS), Leading Cross-functional Teams, Market Research, Marketing Automation, Net Promoter System (NPS), Project and Program Management, Strategic Thinker, Web and Content Management, and Voice-of-the-Customer programs.

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Lisbeth Hansen — Director Influencer Relations, Secure Communications at BlackBerry in Ottawa, CA | Unifers