Lisa Weber

About Lisa Weber

Motivated IT leader and business professional with 20+ years management, information technology, and customer relations experience. Passionate about IT Service Management and Delivery with proven results delivering business value and continuous improvement for stakeholders. Effective people leader, mentor, and relationship builder within all levels of the organization. ITIL and ITSM expertise. SKILLS: • Proven ITSM leader in organizational change and transformation to deliver efficiencies and value. • People manager including direct and indirect reports (on-site, remote, offshore, managed services) to meet high performance standards and deliver Business needs.• Excellent communicator at all organization levels.• Works well to effectively prioritize concurrent projects with excellent critical thinking skills.• Strong ability to translate complex business requirements and work processes to facilitate adoption while controlling financials across cross-functional teams.• Experience with merger and acquisition IT asset transitions.• Technical skills: ITIL framework, ServiceNow ITSM, CMDB, Asset Management; data and service mapping; Axios ITSM assist; IBM Maximo; Azure DevOps; Microsoft M365 products, SharePoint; Tableau; Gatekeeper; Agile methodologies, PCI, SOX

Experience

1. Sr Manager, Service Delivery

   AvidXchange, Inc.

   Jan 2022 — Present · Charlotte, NC, US

   People leader accountable for the oversight, governance, and improvement of IT Asset Management and Service Asset/Configuration Management practices. Our partnerships with Asset Owners, Procurement, IT Security, and Technical leaders drive policy and compliance activities to effectively manage Asset lifecycles and costs. Initiatives include maturing the Software Review Board to drive cost reductions, reduce risks, and promote a culture of Continual Service Improvements.

Education

• The Illinois Institute of Art - Schaumburg

  Certification, Graphic Design

• University of Wisconsin-Eau Claire

  Bachelor of Business Administration, Management

  1982 — 1985

Skills

• Quality Management
• Office Management
• Itil V3 Foundations Certified
• IT Operations
• Quality Auditing
• IT Service Management
• Sales Management
• Graphic Design
• Itil
• Change Management
• Analysis
• Tableau
• Leadership
• Customer Service
• Team Management
• Process Improvement
• Non-Profits
• Retail
• Team Leadership
• Powerpoint
• Microsoft Excel
• Pharmaceutical Sales
• Coaching
• Data Analysis
• Key Performance Indicators
• Management
• Time Management
• Cross-Functional Team Leadership
• Business Process Improvement
• Illustrator
• Training
• Key Account Management
• Situational Leadership
• Microsoft Office
• Sales