Lisa Schwenk
Director, Customer Success, Strategic Accounts @TELUS Health
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WORK HISTORY
Director, Customer Success, Strategic Accounts @TELUS Health
Vancouver, BC, CA
As Director of Customer Success at TELUS Health, I lead a specialized team of Customer Success Managers (CSMs) focused exclusively on strategic enterprise accounts across Canada. My role centres on driving value realization and growth for our most significant healthcare technology partnerships.Key Focus Areas* Enterprise customer retention and growth* Team development and performance optimization* Strategic account planning and execution* Healthcare technology adoption and value realization* Executive relationship management* Cross-functional collaboration with Sales, Product, and Implementation teams
EDUCATION
The University of British Columbia
BA
SKILLS
ABOUT LISA SCHWENK
Customer Success Vice President with expertise leading service transformation within SaaS. Champions technology enabled solutions to accelerate business transformation, and drive sales and market share. Leads and grows organizations as a natural connector, problem-solver and dynamic team leader committed to creating strategies that surpass clients’ expectations. Ensures sustained revenue generation through influencing solution adoption, creating new sales opportunities, and mitigating churn. Inspires and mobilizes teams to achieve top-performing revenue results by building trusting and lasting client relationships and delivering exceptional customer experiences. Specialties: SaaS Sales, Implementation & Growth | High Performance CX Teams | Strategic Client Consultation & Planning | Exceptional Service Delivery | Data-Driven Insights | Client Onboarding | Project Management | Digital Talent Acquisition Marketing & Communications | Employer Branding | Coaching | Forecasting
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