Lisa Nguyen

About Lisa Nguyen

Dynamic public health professional with over 10 years of comprehensive experience in health education, program management, and clinical wellness. I specialize in developing and implementing strategic health initiatives aimed at improving health outcomes in high-need communities. My expertise lies in leveraging data-driven insights to create innovative programs that drive member engagement and retention. Recognized for my strong leadership abilities and attention to detail, I excel in navigating complex projects, having managed multiple statewide initiatives with a cumulative budget of $1 million. My commitment to enhancing healthcare access is demonstrated through my work as a community liaison and my active involvement in local coalitions to address public health challenges. I hold several certifications, including Certified Health Education Specialist and Certified Lean Six Sigma Black Belt, reflecting my dedication to continuous improvement and operational excellence. I am passionate about empowering healthcare teams, enhancing workflow efficiencies, and facilitating collaborative partnerships that ultimately lead to improved health outcomes for our populations. My commitment to innovation, combined with my certifications, including Certified Health Education Specialist and Certified Lean Six Sigma Black Belt, positions me to contribute effectively to Elevance Health’s mission of advancing health for all. Let’s connect and explore how we can work together to shape the future of healthcare!

Experience

1. Care Consultant, Sr, Provider Success

   Elevance Health

   Dec 2024 — Present

   Conduct comprehensive provider practice assessments to establish baseline value-based capabilities and identify key opportunity areas and provider needs to achieving STARS and HEDIS quality metrics. • Employ a consultant support model that includes continuous assessment, root cause analysis, strategy mapping, implementation, and tracking of outcomes for each assigned provider. • Support the implementation of action plans geared towards population health management, patient satisfaction, and enhancing quality and cost performance. • Facilitate collaborative meetings with staff at all levels within the provider organization, as well as multiple internal stakeholders. • Create and host tailored learning opportunities to support the deployment of interventions. • Train providers on the use of Elevance tools, data, and technology to drive performance in key metrics. • Utilize internal tools and technology to aid in strategy for value-based providers. • Collaborate with peers across the team to share best practices and actively participate in culture-building activities. • Conduct data analytics and ongoing tracking of key performance metrics for each assigned provider. • Document all action plans, interventions, and provider activities in Salesforce.

Education

• California State University-Long Beach

  Master of Public Health - MPH

• California State University-Long Beach

  Bachelor of Science