Lisan Skenderi

Technical Lead O365 @Wipro

Administration, design, configuration, and monitoring of Office 365 environment including license and feature management for a global company of approximately users • Technical Lead managing a team of 6 Tier 2 Service desk engineers • Manage Service Desk ticket queue and have weekly team meetings reviewing SLA response and have overall team discussion. • Manage several on going projects with a team consisting of Wipro Engineers and HERE Technologies representatives. • Exchange Online email administration including customization and troubleshooting Office 365 Security & Compliance strategist. • Provide ongoing assistance for Microsoft Office 365 license management and coordination amongst departments for regular license renewals extending beyond Office 365. • Collaboration with Configuration management team for Monthly Office 365 Pro Plus version testing for global client deployment • Work as part of the IT operations team to design, deploy and support applications running in a 24x7x365 environment during business hours and regular on call rotation • Manage production and non-production environments including installation, configuration,back-up/recovery, monitoring and incident response. • Use of JIRA and ServiceNow for incident response. • Maintain extensive KB Article repository of policies and procedures for my team to allow for efficient, productive, and timely response. • Continued Powershell script writing for the team to automate routines and repetitive tasks paving the way for a more streamlined work process cutting task execution significantly. • Respond to customer requests and escalations from the Service Desk for Tier 3 administrationand engineering support. • Maintain documentation for all supported systems and applications. • Lead in strategic IT projects within my specific team. • Participate in regular on-call rotation. • Remote worker with excellent discipline for time, task, and project management