Lisa Nguyen

About Lisa Nguyen

Dynamic public health professional with over 10 years of comprehensive experience in…

Experience

1. Care Consultant, Sr, Provider Success

   Elevance Health

   Dec 2024 — Present

   Conduct comprehensive provider practice assessments to establish baseline value-based capabilities and identify key opportunity areas and provider needs to achieving STARS and HEDIS quality metrics. • Employ a consultant support model that includes continuous assessment, root cause analysis, strategy mapping, implementation, and tracking of outcomes for each assigned provider. • Support the implementation of action plans geared towards population health management, patient satisfaction, and enhancing quality and cost performance. • Facilitate collaborative meetings with staff at all levels within the provider organization, as well as multiple internal stakeholders. • Create and host tailored learning opportunities to support the deployment of interventions. • Train providers on the use of Elevance tools, data, and technology to drive performance in key metrics. • Utilize internal tools and technology to aid in strategy for value-based providers. • Collaborate with peers across the team to share best practices and actively participate in culture-building activities. • Conduct data analytics and ongoing tracking of key performance metrics for each assigned provider. • Document all action plans, interventions, and provider activities in Salesforce.

Education

• California State University-Long Beach

  Bachelor of Science

• California State University-Long Beach

  Master of Public Health - MPH