Lisandro Luzza
Customer Success @RouteThis
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WORK HISTORY
Customer Success @RouteThis
EDUCATION
Sheridan College
International Business Post Graduate Diploma
Villanova University
Masters Certificate in Business Intelligence, Business Intelligence
SKILLS
ABOUT LISANDRO LUZZA
I’m a data-driven, tenacious customer success leader with 20+ years of experience in supporting growth, improving satisfaction scores, and maximizing retention at technology and consumer goods companies.A strategic big-picture thinker, I solve customer pain points and unlock high-value business opportunities, while creating and implementing innovative plans, processes, and tools for service excellence.As a leader and mentor, I am a collaborative, inspire through example, and get the best out of people.Career highlights include:• Growing Northeast US/Canada to $40M+ ARR at SaaS company.• Supporting more than 2x North America expansion of CPG company.• Expanding key accounts (Rogers, lululemon, Weston Foods, etc.).• Leading 20+ implementations and set up 4 Centres of Excellence at key customers.• Exceeding $5M Walmart holiday retail sales for first time at CPG company.Customer Success & Experience | Revenue Growth & Profitability | Customer Renewals & Retention | High-Value Data Analysis & Insights | Process & Technology Excellence | C-Level Executive Advisory & Trust | Team Growth & Development | Strategic Influence & Collaboration | Risk Management & Quality Control | Mentoring & Coaching
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