Lisa Zaruba

Guest Relations & Social Media Content Creator @Rinnova Spa & Wellness Center

New Bern, NC, US

Manage spa bookings via Mangomint platform, greet guests, address inquiries, resolve issues, provide information on spa services, continuously monitor guest satisfaction and take proactive steps to enhance their experience• Coordinate with spa providers to ensure guests’ needs are met promptly and efficiently• Demonstrate excellent communication skills, a friendly and approachable demeanor, and the ability to handle stressful situations with grace and professionalism• Assist in planning and organizing special events for guests (open houses and spa fairs)• Assist in marketing and promotional activities including designing marketing materials (spider banners, and print and social media assets) for special events, and creating ongoing social media video and photo content

University of Toronto

Digital Marketing Management Certificate

York University

Honors BA

St. Elizabeth Catholic High School

High School diploma

Humber College

Honours Postgraduate Certificate