Lisa Foster
Vice President of Customer Success @Inktavo
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WORK HISTORY
Vice President of Customer Success @Inktavo
Responsible for all post sale customer-facing initiatives: onboarding, customer success, support, etc- Managing $19m ARR and climbing- NRR is 101%- Leading a team of 41 incredibly talented individuals and growing- Deliver quarterly board presentations that reflect churn improvement, customer tactics, and strategies - Led company town hall/ weekly company update- Stood up customer success organization - Implemented SFDC, Zendesk, and Vitally - Migrated 3 tech stacks into 1 due to M&A - Dunning process automation. 70% campaign open rate, 97% recovery rate- Conducted salary band exercise to implement compensation plan alignment across roles- Grew team from 20 to 36 in 5 months.
EDUCATION
Arizona State University
Bachelor of Science (BS), Political Science and Government
University of Phoenix
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
SKILLS
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