Lisa Lavan
Director - Service Delivery @ Firstup | Customer Advisory Board member @ Rocketlane | PIAA District 10 Female Officials Representative | MBA | PMP
- Role
- Director - Service Delivery at Firstup
- Location
- Warren, PA, US
- LinkedIn followers
- 500 followers
About Lisa Lavan
At Firstup, our team is dedicated to transforming customer onboarding through strategic SaaS delivery. Spearheading this effort, I\'ve instituted KPIs and fostered collaborative ties with Sales and Product teams to optimize processes and achieve rapid customer launches. This approach has delivered tangible results, enhancing the overall client experience and satisfaction.My tenure as PMO Manager laid the groundwork for my current directorial role, where I\'ve championed initiatives to expedite time-to-value and streamline risk management. By mentoring a dynamic team, we have established a track record of consistent delivery excellence. Our focus on technical, product, and strategy mastery continues to empower our clients and drive our SaaS platform\'s success.
Experience
Director - Service Delivery
May 2024 — Present
Leading a high-performing team at Firstup to deliver exceptional customer onboarding experiences with our SaaS platform. Established KPIs, strengthened partnerships with Sales and Product teams, and streamlined processes for greater efficiency. Achieved quick customer launches and measurable results for clients.
Education
Marist University
MBA, Business Adminstration
2001 — 2003
Pennsylvania State University-Erie Campus
BS, Management Information Systems
1997 — 2001
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