Melissa Johnson
Project / Program Manager | CAMS | PMP
- Role
- Prevention Root Cause Analysis Manager at USAA
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Melissa Johnson
Results-driven, highly experienced compliance expert. PMP Certified Project Manager with 17 years of experience in regulatory compliance, AML / BSA investigations, process improvements, meeting critical deadlines, managing complex projects simultaneously and autonomously, change management, presentations, and relationship building. Proven track record in audit & exam response, risk management, and executive engagement.Currently, I serve as the Financial Crimes Project Lead at Cash App, where I foster operational enhancements and strategic initiatives within the Financial Crimes Department. I excel in portfolio and program management, risk and issue management, audit response, and reporting status and milestone updates to senior leaders. I also partner with cross-functional teams, launch strategic initiatives, and implement formal training programs, earning recognition for my agility and collaboration. My mission is to identify and respond to potential logistical and compliance gaps, and to implement formal oversight committees and change management processes, leveraging my master\'s degree in Economic Crime Management and my proven track record in this domain.
Experience
Prevention Root Cause Analysis Manager
Apr 2025 — Present · AZ, US
Developed and implemented investigative processes to identify and mitigate financial risks, ensuring regulatorycompliance. Analyze large data sets to determine emerging trends and loss patterns. Design and deliver ad hoc training sessions to enhance team proficiency in fraud prevention and operationalexcellence. Provided business presentations and actionable insights to senior leaders, driving process improvements andoptimized performance. Spearheaded the creation of procedures to improve operational effectiveness. Provided input for creation of production dashboards to monitor operational excellence. Facilitated root cause analysis investigations to address compliance vulnerabilities and proposed solutions for defectmanagement. Partnered with cross-functional teams to deliver timely responses to high-profile cases and executive inquiries.
Education
Utica University
Master's degree, Economic Crime Management
2010 — 2012
Utica University
BS, Economic Crime Investigation
2008 — 2012
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