Lisa Kenyon
Senior Customer Success Manager, Global Customer Success @Elite Technology
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WORK HISTORY
Senior Customer Success Manager, Global Customer Success @Elite Technology
EDUCATION
JPIFE
Business and Finance Diploma
The University of Huddersfield
BA (Hons) Business Studies, - Business Studies major, specialising in International Business, Management Information & Systems
Pulse Academy by Gainsight
Pulse+ Advanced Certified Professional CS Leader, Customer Success Management
SKILLS
ABOUT LISA KENYON
Experienced Customer Success professional and CX Advocate - I love engaging with clients, listening, quickly building trust, being the voice of the customer and creating a great client experience.Strong Entrepreneurship - always looking for opportunities to add value, streamline business processes and collaborate cross functionally to provide solutions to lawyers and professional services organisations, achieving customer success and retaining customers.Proficient in Customer Journey Mapping techniques and designing customer surveys to obtain feedback; have strong project ownership and project management skills to deliver metrics and analysis to the business. Emotionally intelligent and graduated with a Business Honours degree, specialising in International Business and Systems.
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