Lisa Janiak Bourke

Director, Experience Research

Role
Director Agent Experience at Travelers
Location
Simsbury, CT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Lisa Janiak Bourke

Market research professional with focus on the healthcare and insurance industries. Expertise in delivering domestic and international market research that informs product development, go-to-market planning, and strategy formulation.Summary of Qualifications• Experienced in both primary and secondary research techniques• Over a decade of competitive intelligence expertise• Strategic partner to executive leadership, product, sales and marketing teams• Global experience conducting research in Europe, Asia and Middle East• Net Promoter CertificationCore competencies:• Market Research • Voice of Customer • Net Promoter Score • Competitive Intelligence • Strategic Planning • Trend Analysis

Experience

  1. Director Agent Experience

    Travelers

    Jan 2025 — Present · US

Education

  • Brandeis University

    History

  • University of Connecticut School of Business

    MBA, Marketing Intelligence and Health Care Management & Insurance Studies

    2006 — 2008

  • Binghamton University

    BA, History

    1994 — 1997

Skills

  • Strategy
  • Medicaid Managed Care
  • Strategic Planning
  • Public Sector
  • Management Consulting
  • Research
  • Product Development
  • Public Relations
  • Management
  • Healthcare
  • Business Development
  • Competitive Analysis
  • Marketing Strategy
  • Market Research
  • Data Analysis

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