Lisa Hilleren
Passionate Advocate of Authentic Living | Emotional Intelligence, CIED, and Leadership Trainer & Mentor | PQ® Coach | Supporting others along their journey of self-actualization is my \"why\" and my joy.
- Role
- Manager, Grievance and Appeals Training at CareSource
- Location
- Burlington, NJ, US
- LinkedIn followers
- 500 followers
About Lisa Hilleren
Healthcare Industry operations and training professional. Creates, delivers, and evaluates Medicaid, Medicare, DSNP, and MLTSS curricula, including product, procedural, regulatory, and systems training. Creates and maintains Call Center desk level procedures for vendor and internal call center Medicaid, DSNP, and MLTSS agents. Previous experience includes leadership and professional training and coaching, including development and delivery of emotional intelligence training, cultural competency training, customer service skills, communication skills, and more.
Experience
Manager, Grievance and Appeals Training
Apr 2022 — Present
Education
Southern New Hampshire University
Master's degree, Communication and Media Studies
2018
Southern New Hampshire University
Bachelor's degree , General Studies with a Concentration in Business
2017 — 2018
Central City Business Institute
Associates, Executive Secretarial
Skills
- Customer Service
- Training
- Policy
- Public Speaking
- Project Management
- Performance Management
- Employee Training
- Career Development
- Business Process Improvement
- Leadership Development
- Strategic Planning
- Employee Relations
- Management
- Team Building
- Performance Improvement
- Problem Solving
- Operations Management
- Staff Development
- Analysis
- Needs Analysis
- Microsoft Excel
- Powerpoint
- Conflict Resolution
- Process Improvement
- Coaching
- Relationship Management
- Emotional Intelligence
- Succession Planning
- Administration
- Training & Development
- Quality Assurance
- Leadership
- Organizational Effectiveness
- Organizational Development
- Program Management
- Projects
- Change Management
- Call Centers
- Healthcare
- Workshop Facilitation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.