Lisa Hart

About Lisa Hart

Accomplished Sr Mgr. with extensive program/project management experience. Successfully manage multimillion-dollar large-scale waterfall and agile projects(front and back-end systems), including Global Oracle Cloud implementation, and organizational consolidations. Proven record to motivate employees and cross-functional matrix teams, excelling in delivering productive process change and growth initiatives. Thrive in fast-paced, environment while effectively communicating, being attentive to details and cognizant of time. SENIOR PROJECT MANAGER AND SCRUM MASTER: Successfully managed Global Oracle HCM implementation as Scrum Master resulting in retiring legacy HR systems supporting over 45k employees, and $40M in cost savings. Managed end to end Enterprise Programs/Projects to 30k front line employees, driving improved customer growth, agent engagement, and delivering $24M in incremental revenue in the first year of implementation. PORTFOLIO MANAGER: Oversaw 25 Desktop Strategy Project Managers who completed high profile initiatives resulting in over $600M annually in revenue generation and cost savings. PROGRAM MANAGEMENT OFFICE: Created and oversee HR PMO supporting over 50k employees Compensation, Benefits, Wellbeing, and Global Mobility which includes leading project managers, resource management, change management, benefits / metrics, executive communications / escalations, risk assessment / mitigation and stakeholder management. OPERATIONS MANAGEMENT: Developed and implemented business processes and KPI’s to PMO and Call Centers ensuring critical tasks completed, and maximum business results achieved. ACCOUNT MANAGEMENT: Develop and maintain collaborative relationships with business partners, executive leaders, and stakeholders. Solid ability to influence others through understanding their goals and motivations while delivering productive process change and growth initiatives.Key Competencies:• Leadership• Portfolio, Program, Project Management• Executive Communications• Conflict Resolution / Negotiation• Coaching / Mentoring• Call Center and Operations Management• Training• Employee Engagement & Development• Budget Creation• Analysis and Forecasting• Business Process Improvement• Change Management• Business Case Development• Vendor Management• Business Planning and Continuity• Strategic Planning / Development• Talent Assessment / Acquisition• Risk Management / Mitigation• Release Management• Issues Management

Experience

1. SVP, Program Project Management

   BNY

   Apr 2019 — Present · Pittsburgh, PA, US

   Set-up and manage the Project Management Office for all Compensation, Benefits, and Global Mobility projects supporting over 45k employees which includes managing project managers, resource management, change management, benefits / metrics, executive communications / escalations, risk assessment / mitigation and stakeholder management.

Education

• George Washington University School of Business/ESI International

  Master's Certificate, Project Management

  2012 — 2014

• Mercyhurst University

  Business Administration and Management, General

• JH Thompson Academies

  Certificate, Business/Computer