Lisa Glick
Contracts Program Manager @LCRA
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WORK HISTORY
Contracts Program Manager @LCRA
Austin, TX, US
Establish strong relationships with key executives and business stakeholders to foster a collaborative approach to maintaining an effective contract management program.* Develop and update policies, procedures and supporting materials in partnership with the legal team to ensure contractual obligations are tracked and modified as needed.* Provide guidance to contract administrators / owners to ensure document management procedures are consistently managed in accordance with corporate policies, including the records retention policy.* Meet regularly with contract coordinators to ensure contracts are imported into the system of record using the appropriate contract types / categorizations and tagged with relevant metadata values to generate accurate business activity reports that are delivered to the executive leadership team and Board of Directors monthly or upon request.* Perform annual reviews of existing contract management processes and policies and solicit feedback and recommendations for process improvements from contract administrators and other corporate stakeholders.* Serve as liaison between Digital Services and contract stakeholders to report and troubleshoot process issues, develop and implement solutions/enhancements. Act as quality assurance tester to ensure process revisions function as expected in the TEST and PROD environments.* Serve as the contract management subject matter expert to develop document system specifications to automate retention processes, user permissions, and build reporting dashboards.* Facilitate and present corporate training programs for the contract management and document management systems highlighting key features and best practices.* Manage and update the delegation of signature authority database to ensure signatories are aware of their fiduciary responsibilities when signing contracts on behalf of LCRA.* Follow current industry trends, methodologies, and technologies to recommend system enhancements.
EDUCATION
The Ohio State University
BSBA
ABOUT LISA GLICK
Enhancing other people\'s lives by providing creative residential and commercial investment solutions.Engaging and accomplished records management professional and technical writer who is passionate about records management, risk mitigation, critical thinking and problem-solving. Exceptional auditory, verbal and written communication skills foster strong relationships and alliances. Experienced in designing comprehensive records management programs, configuring enterprise content management (ECM) systems and writing explicit standard operating procedure (SOP) documentation. Effective liaison between senior leadership, IT team members and business stakeholders. Ability to explain and document complex concepts to various audiences.COMPETENCIESRecords Management | ECM System Administration | Business Analysis | Technical WritingClassification and Taxonomy | Information Governance | Compliance | TrainingAuditing | Quality Assurance | Software Testing | Continuous Improvement Standard Operating Procedure (SOP) Documentation | Information Lifecycle ManagementCommunication and Collaboration | Troubleshooting | Change Management
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