Lisa Glatzer

WORK HISTORY

EDUCATION

SKILLS

ABOUT LISA GLATZER

As a Customer Success Leader with extensive experience in driving growth, customer satisfaction, and loyalty for Enterprise-level clients, I specialize in creating tailored strategies that deliver measurable value and results. With expertise in customer lifecycle management, business development, and cross-functional collaboration, I excel with aligning technology solutions with strategic business objectives to drive sustainable success. I am passionate about empowering teams, fostering a culture of continuous improvement, and advocating for the voice of the customer. By combining strategic planning, performance analysis, and value realization, I have built a reputation for delivering exceptional customer experiences and driving transformational growth. My ability to cultivate strong relationships with C-suite executives and lead high-performing teams has been instrumental in driving revenue growth and client retention.Key achievements include:* Driving a 10% profitability increase by leading a team of 20 Customer Success Directors and Managers while exceeding KPIs like NPS and CSAT.* Pioneering initiatives that leverage AI and Machine Learning to streamline processes and reduce costs by 20%.* Managing $30M in Annual Recurring Revenue (ARR), achieving over $5M in renewals within six months, and uncovering an additional $10M in growth potential. Let’s connect to discuss how I can help your organization achieve its customer success and business development goals.