Lisa Glatzer
Customer Success Leader | Driving Growth, Engagement, and Technology Adoption | Business Development
- Role
- Chief Customer Success Officer at Tpn.Health
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Lisa Glatzer
As a Customer Success Leader with extensive experience in driving growth, customer satisfaction, and loyalty for Enterprise-level clients, I specialize in creating tailored strategies that deliver measurable value and results. With expertise in customer lifecycle management, business development, and cross-functional collaboration, I excel with aligning technology solutions with strategic business objectives to drive sustainable success. I am passionate about empowering teams, fostering a culture of continuous improvement, and advocating for the voice of the customer. By combining strategic planning, performance analysis, and value realization, I have built a reputation for delivering exceptional customer experiences and driving transformational growth. My ability to cultivate strong relationships with C-suite executives and lead high-performing teams has been instrumental in driving revenue growth and client retention.Key achievements include:* Driving a 10% profitability increase by leading a team of 20 Customer Success Directors and Managers while exceeding KPIs like NPS and CSAT.* Pioneering initiatives that leverage AI and Machine Learning to streamline processes and reduce costs by 20%.* Managing $30M in Annual Recurring Revenue (ARR), achieving over $5M in renewals within six months, and uncovering an additional $10M in growth potential. Let’s connect to discuss how I can help your organization achieve its customer success and business development goals.
Experience
Chief Customer Success Officer
Nov 2025 — Present
Education
Pace University - Lubin School of Business
MBA, Marketing Management
Muhlenberg College
BA, Psychology and Business
Skills
- Management
- Customer Retention
- Digital Marketing
- Lead Generation
- Marketing Research
- Telemarketing
- Social Networking
- B2b
- Interactive Marketing
- Account Management
- Direct Marketing
- Analysis
- Marketing Management
- Email Marketing
- Sales
- Public Relations
- Advertising
- Marketing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.