Lisa M. Gauvin
Senior Client Success Consultant Professional Services @CVS Health
Tampa, FL, US
EMAILS
l••••••••@cvshealth.com
MOBILE NUMBERS
+14•••••••56
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WORK HISTORY
Oct 2020 — Present
Senior Client Success Consultant Professional Services @CVS Health
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FL, US
As Senior Client Success Professional, I provide consultation on digital capabilities, manage digital programs, partner with digital product management and provide operational support for new and existing Fortune 500 clients, including some of the company’s largest and longest term existing, strategic pharmacy relationships (Employer, Health Plan, 3rd Party, Medicare and Medicaid clients).
EDUCATION
N/A
University of Rhode Island
BS
SKILLS
Leadership DevelopmentVendor RelationsForecastingCustomer Relationship Management (Crm)ConsultationSite SelectionOperations ManagementCross-Functional Team LeadershipStrategyProgram ManagementStrategic SourcingBankingBusinessDeveloping TalentTelecommunicationsVendor ManagementCareer PathingAccount ManagementChange ManagementCustomer RelationsOutsourcingClient ServicesStrategy DevelopmentWorkforce ManagementTrainingCustomer SatisfactionCall CenterExecutive MentoringProcess ImprovementExecutive DevelopmentTeam BuildingManagementBusiness Process ImprovementSales OperationsCustomer RetentionCustomer ServiceBusiness ReorganizationsBusiness DevelopmentCall CentersCustomer Experience
ABOUT LISA M. GAUVIN
Solution-focused Technology Professional Services and CX executive, overseeing…
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