Lisa Nowak Freel

About Lisa Nowak Freel

Looking to find a match my for my skills, experience and education. Skill Set…

Experience

1. Client Experience Specialist

   Carefeed

   Aug 2024 — Present

   Client Experience Specialist | August 2024 – PresentAccount Management: Oversee 250-300 communities, managing onboarding, daily account activities, and driving adoption of new solutions.Client Relationship Management: Cultivate client relationships through proactive outreach, including weekly check-ins, monthly Q&A sessions, and refresher training via Zoom to boost adoption and satisfaction.Data Analysis & Engagement: Analyze onboarding notes, KPIs, and usage data to uncover opportunities for deeper engagement and alignment with client goals.Cross-Functional Collaboration: Coordinate with internal teams using Slack, Zoom, Google Meet, and Jira to effectively manage product rollouts and client updates.Workflow Management: Ensure consistent client support by managing workflows across HubSpot, Slack, and Jira tickets, guaranteeing timely issue resolution.Proactive Monitoring: Stay ahead of industry trends, monitor product usage, and gather client feedback to anticipate challenges and recommend proactive solutions.Product Knowledge: Maintain deep expertise in the evolving Carefeed platform, including its integration with multiple EHRs and external software solutions.

Education

• University of Illinois Urbana-Champaign

  BA, Psychology

  1987 — 1991

Skills

• Marketing Communications
• Hotels
• Marketing Strategy
• Corporate Events
• Retail
• Marketing
• Management
• Training
• Trade Shows
• Crm
• Relationship Marketing
• Event Management
• Catering
• Meeting Planning
• Sales