Lisa Flint
Director of Home Health Quality and Compliance | Masters of Management and Leadership | Masters of Physical Therapy
- Role
- Director of Home Health Quality and Compliance at Lee Health
- Location
- Fort Myers, FL, US
- LinkedIn followers
- 500 followers
About Lisa Flint
Steering Lee Health\'s Home Health Quality and Compliance, my leadership has been…
Experience
Director of Home Health Quality and Compliance
Aug 2020 — Present
Led Heart Failure Program development including standardized pathways and visit sets; alignment with nationally published standards; staff education and competency. Attained national program certification. Effectively reduced heart failure readmission rates to 5% below national benchmark.• Primary stakeholder and project strategist for development of Qlik dashboards to trend high risk, problem prone areas and identify key drivers.• Leader and oversight of the Quality Assurance and Process Improvement program utilizing data to drive process improvement through tools such as PDCA and 5 Why’s.• Key stakeholder in workstreams to reduce acute care excess days and reduce readmissions for patients discharged with a destination of Home Health.• Led development of key positions and process for Pre-Claim Review achieving greater than 90 percent affirmation rate to date.• Developed and implemented a key metric, operational huddle to successfully meet revenue cycle measures (e.g, no-Pay RAP, Pre-Claim Review, orders tracking).• Reduced inefficiencies in orders tracking by 60% through identification of orders not requiring signature and staff education.• Successful implementation of electronic visit verification to comply with Medicaid mandates and reimbursement.• Identified training needs and developed training(s) for Face- to-Face compliance, Pre-Claim Review rollout, Documentation/ Verbal Order compliance.• Developed processes for telemonitoring to improve collaboration with field staff and standardize expectations for physician follow-up to reduce risk of readmission.• Responsible for planning and oversight of departmental budgets; evaluated and annual planned staffing needs.
Education
Western Governors University
Master's in Management and Leadership, Management and Leadership
2019 — 2020
University of Central Florida
Bachelor's, Health Services Administration
2001 — 2003
University of Central Florida
Masters of Physical Therapy, Physical Therapy/Therapist
2003 — 2007
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