Lisa Eichner Gifford
Health Guide @Ez Health
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WORK HISTORY
Health Guide @Ez Health
Trinity, FL, US
Deliver comprehensive care coordination for elderly clients, supporting navigation of complex healthcare systems• Facilitate communication between clients, families, and multidisciplinary providers to ensure continuity and quality of care • Provide client education on treatment plans, chronic disease management, preventative health, and medication adherence• Identify barriers to care and implement individualized solutions to improve health outcomes and access to services• Maintain accurate clinical documentation while adhering to HIPAA and regulatory standards • Contribute to workflow optimization and process development within a growing healthcare startup
EDUCATION
Dr. Rachael Institute
Certified Clinical Sexuality Coach
Dr. Rachael Institute
Certified Master Sexpert
University of South Florida
Bachelor of Arts - BA, Sociology with Minor in Women's Studies
Salem University
National Board Health and Wellness Coach, Integrative Health Coach
ABOUT LISA EICHNER GIFFORD
National Board Certified Health and Wellness Coach and Bachelor in Sociology with a Minor in Women\'s Studies having 25+ years of experience in the healthcare industry, non-profit, and Managed Care Organizations and value-based organizations with a focus in complex geriatric population and chronic conditions/disease management and co-occurring/comorbidity, which includes 13+ years in human services in patient-facing/provider-facing support roles and 10+ of which in telehealth and digital/virtual health environments Excellent skills in case/care management, care coordination, risk assessments/factors, suicidal/homicidal crisis support, individual and group assessments, care planning, community health and social service agency referrals/Social Determinates of Health (SDoH), discharge planning, HEDIS, STARS, Motivational Interviewing, Cognitive Behavioral Therapy, SMART Goals, Stages of Change, identifying care gaps, and interdisciplinary/multidisciplinary care team collaboration Exceptional skills in People Leadership/Management, Human Resources, Insurance Billing, Accounts Receivable/Payable, Health Information Management (HIM), HIPAA, and PHI Experienced with Commercial Health Insurances as well as Medicaid, Medicare, Medicare Advantage, dual-eligible populations, value-based care, CPT codes, ICD-9/10, and practices and guidelines along with insurance workflows (i.e. insurance verification, prior authorization, and eligibility checks), federal and state regulations Computer proficient in Google Suites (Docs, Sheets, Slide Deck), Microsoft Office (Microsoft Word, PowerPoint, Outlook); EMR/EHR, hCAT, CGX, Looker, Salesforce, Slack, Paylocity, Zoom, Greenhouse, Jira, Monday.com, Teams, Discord
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