Lisa Jordan

Vice President of Professional Services @City of Hope

Los Angeles, CA, US

CITY OF HOPE NATIONAL MEDICAL CENTER, Duarte, CA 2013 to PresentVice President of Professional Services, 5/2013 – PresentDirect enterprise physician/faculty functions through academic/clinical department administration, clinical operations, physician recruitment and retention, physician performance and professional services agreement management. Key executive enabling physician and executive administrative leadership engagement driving strategies and tactics to create enterprise alignment and integration and clinical integration.Key Contributions:* Led the redesign of the $200 million professional services agreement, transforming and modernizing funds flow while driving growth, quality, academic outcomes, and other strategic goals.* Developed and implemented dozens of key business plans and operational improvements resulting in improved quality and growth for the enterprise including hospitalists program, 24/7 critical care, clinic space optimization, access improvement projects, pathology integration, major solid tumor expansion (lung, GI, breast and GU), length of stay improvement, patient experience improvement, physician incentive programs, care team development, advance practice provider model, operating room efficiency programs, grants administration improvement, academic productivity tracking, physician performance management and many others.* Developed and launched unique physician recruitment and onboarding program resulting in an expansion of physicians from 135 to 420 over 8 years including several new, high-profile, internationally renowned physician leaders.

University of Southern California

Masters, Executive Leadership

University of Illinois Chicago

BS, Accounting