Lisa Atienza

Associate Project Manager @BMO

Toronto, ON, CA

Collaborated closely with multiple lines of business to gather details of all customer/employee communication, training, and HR tactics related to the Bank of the West (BoTW) merger in order to develop a detailed integrated execution calendar which effectively identified timelines, overlap, and conflicts of execution activities• Developed and implemented a streamlined FAQ process to answer BoTW customer questions by collaborating closely with SMEs and leveraging their expertise to gather comprehensive responses to customer inquiries which enhanced the effectiveness of contact centre staff in providing timely customer support • Established an efficient customer communication request process which allowed for the coordination and prioritization of communication efforts amongst various lines of business resulting in increased collaboration, transparency and awareness of customer communication needs

George Brown Polytechnic Continuing Education

Certificate, Image Consulting

University of Toronto Scarborough

BBA, Marketing and Human Resources - Co-op

Ryerson University

Certificate, Project Management