Lisa C Badia
Quality Assurance & Support Performance Specialist | KPI Reporting | Process Improvement | CRM & Workforce Analytics
- Role
- Fios Sales and Service Consultant at Verizon
- Location
- Levittown, NY, US
- LinkedIn followers
- 500 followers
About Lisa C Badia
I’m a customer support and enablement leader with over 15 years of experience developing high-performing frontline teams in fast-paced environments. My focus is simple: build strong teams, drive consistent quality, and create systems that scale.Throughout my career at T-Mobile and Starbucks, I’ve led hiring, onboarding, quality assurance initiatives, KPI tracking, and staffing coverage planning. As a Field Training Manager, I designed and delivered onboarding programs for 200+ hires annually, improving retention to 95% through structured coaching and performance accountability.I specialize in performance management and QA oversight — using data, direct observation, and structured feedback to elevate both agent confidence and customer experience outcomes. I have hands-on experience with CRM platforms including Salesforce and Zendesk, and I thrive in environments where cross-functional collaboration and operational clarity are essential.
Experience
Fios Sales and Service Consultant
Feb 2025 — Present
Education
Capella University
Bachelor's degree
2022 — 2024
LaGuardia Community College
Business Managment
2013 — 2015
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