Lisa Coté

WORK HISTORY

SKILLS

ABOUT LISA COTÉ

I am a highly accomplished and exceptional Leader with twenty plus years of operational management and business transformation and over fifteen years of Salesforce.com experience. Adept at safeguarding and augmenting the efficiency of business operations to facilitate accelerating development and long-term success. Expertise in continuous improvement strategies and ensuring that everyone is championing company values.Formerly, the Business owner of Salesforce.com Service Cloud within a Technology Customer Service Platform. I supported and partnered with CCO and Heads of Departments to design and deliver CRM and process solutions for over 1,200 end-users to enable efficient and rewarding customer journeys and experiences.Remaining focused on improving bottom-line performance, I have led the strategic decision-making to direct and support businesses through their operational transformation journey.Invited to be on the first Customer Advisory Board for EMEA Customers with attendance at Salesforce.com HQ London with other market-leading businesses to understand, explore, advise and collaborate on Salesforce.com\'s upcoming roadmaps. In pursuit of my next professional challenge. Talk to me if you need a dynamic and enthusiastic operational leader. Specialities: Salesforce.com, Operational Management, Change Management, Transformation and People Management, Stakeholder Engagement, Digital Transformationhttps://trailblazer.me/id/lisacote