Lisa M. Anderson
Senior Engagement Manager, ITILv3 Expert, SAFE Agileist
- Role
- Sr Engagement Management at Cdw Servicenow Solutions
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Lisa M. Anderson
Lisa is an experienced Senior Engagement Manager and Business Process Consultant with proven skills in Agile project management, process optimization and training. With 22 years of successful ITIL implementations across diverse industries such as finance, telecommunications, healthcare, and airlines. Skilled in sustaining high levels of customer satisfaction and fostering seamless collaboration across departments to enhance IT service processes. Lisa is detail oriented yet flexible when it is for the good of the project, the customer, and her company. She is a motivating team player who enjoys challenging and diverse roles and is confident working with technical experts from any industry. Lisa has the technical expertise and experience to understand the needs of the customer, the technical consultants, and the project. Scaled Agile Framework (SAFe) Agilist and ITIL v3 Expert ServiceNow Micro-Certifications: CDMB Health, Configure CMDB, Flow Designer, Service Portal, Aile & Test Management Implementation
Experience
Sr Engagement Management
Jan 2024 — Present · Tulsa, OK, US
Education
Bethany College
BA
1988 — 1991
The University of Tulsa
MBA
1991 — 1994
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