Lisa Bodiford
VP of Client Experience and Operations @LLH Healthcare
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WORK HISTORY
VP of Client Experience and Operations @LLH Healthcare
Birmingham, AL, US
LLH Healthcare | Live Life HealthyI provide strategic leadership and operational oversight for all client facing and member support functions within the LLH Healthcare Indemnity and Preventive Health Management program. I lead the Service Center, Account Engagement Executives, Payroll Implementation Specialists, and Sales Operations Training to ensure a strong client experience, successful implementations, and consistent service delivery as we scale.I set the operational vision and roadmap for Client Engagement and Service Delivery and partner with Product, Technology, Sales, Marketing, Compliance, and Finance to strengthen workflows and maintain program integrity. I guide long range planning, monitor service quality, and drive improvements that elevate satisfaction, retention, and operational maturity.I oversee client onboarding, account optimization, and visibility into program performance. I maintain standardized implementation models and communication frameworks and support clients through reporting, insights, and strategic recommendations.I lead the Service Center responsible for member support, benefit navigation, and issue resolution, including service levels, quality assurance, dashboards, and workforce training.I direct technical onboarding for clients without API capability, including payroll configuration, eligibility management, integration mapping, testing, and data validation with payroll vendors and internal teams.Across all functions I develop SOPs, optimize processes, and use analytics to improve efficiency and outcomes. I recruit and mentor leaders and specialists and foster a culture of accountability, collaboration, and service excellence.
EDUCATION
John Carroll Catholic High School
High School, College Prep
Auburn University
Bachelor of Science, Health Services Administration
SKILLS
ABOUT LISA BODIFORD
I have spent more than two decades in the health plan industry leading teams, building systems, and elevating client experience. My career has been shaped by one focus: create clarity, deliver consistency, and build operations that scale without losing the human touch.As Vice President of Client Experience and Operations I oversee the teams that power the LLH Healthcare program’s client and member journey. I lead the Service Center, Account Engagement Executives, Payroll Implementation Specialists, and Sales Operations Training, ensuring a strong onboarding experience and sustained engagement for every client we serve.I have led more than one hundred successful implementations and built long term partnerships with employers, brokers, and cross functional teams. I am known for pairing operational rigor with approachable leadership. Clients trust me because I make complex processes feel simple, and teams trust me because I create structure, remove friction, and expect excellence.I build processes and people at the same time. Whether establishing service standards, strengthening communication frameworks, or guiding technical onboarding when APIs are not available, I focus on outcomes that are measurable, repeatable, and aligned with our mission.At my core, I believe exceptional service is earned every day through accountability, clear expectations, and a culture that takes pride in doing things the right way. My goal is simple: lead teams that deliver experiences worthy of the trust our clients place in us.
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