Lisa Ballam

WORK HISTORY

EDUCATION

SKILLS

ABOUT LISA BALLAM

I’m passionate about helping charities and nonprofits use digital in ways that make a real, measurable difference, always starting with the challenge, never with the tech.At Torchbox, I lead our strategic engagement with charities and nonprofit organisations. I spend my time listening to what’s happening across the sector, understanding the pressures and opportunities organisations are facing, and connecting those insights back into how we can best support them. My aim is simple: help organisations reach more people, strengthen their services, and make confident, informed decisions about the digital tools that will truly drive change.Part of my role is shaping and sharing our approach to ethical AI. We work with organisations at every stage of their AI journey, from getting to grips with the fundamentals, through to exploring where AI can meaningfully improve targeting, free up staff time, or deepen understanding of supporter needs. We always keep humans firmly in the loop, use AI responsibly, and only introduce it when it’s genuinely the right solution.I’m also an Employee Trustee Director at Torchbox and proud to contribute to the ongoing journey of our employee ownership model. And, I’m honoured to have become a Trustee for Trauma Foundation South West (tfsw), supporting their marketing strategy. tfsw has spent over 23 years building a community where healing is possible for traumatised refugees and people seeking asylum, a mission I’m inspired by and grateful to support.Before stepping into my current role, I worked as a Digital Account Director with organisations including MS Ireland, Motability, Bristol City Council, and Ecover, helping them use digital strategy to improve services and connect more meaningfully with the people they serve.Torchbox is proudly B Corp certified, and I like to think of myself as one of its unofficial ambassadors. We’re committed to being a business that’s good for people, profit, and the planet, and to help build a more diverse, inclusive, and sustainable digital sector.If you’re working in tech-for-good, or simply curious about how digital and AI can support your organisation, I’d love to connect, collaborate, or just swap thoughts about what’s changing in our space.