Lisa Dodson

About Lisa Dodson

Focused, creative and highly motivated professional with a proven track record of success…

Experience

1. Client Success Manager

   Wellesley Information Services

   Jul 2022 — Present · US

   Client Success Manager | Vendor Showcase Partner Landing Page Product OwnerConduct daily client calls for a book of 75 clients: relationship building managing contract deliverables. Present QBRs for each contract product purchased. Manage backend operations for accuracy: Performance Insights Dashboard; Salesforce CRM; Media Awareness postings; Vendor Showcase Partner landing page profiles; work internally with other product owners to ensure client product program success.Vendor Showcase Partner Landing Page – Product OwnerDeveloped and published “Global” partner pages through WordPress for all 3 divisions of Wellesley; ERP Today; Mastering SAP and SAPinsider.org. Research current content for updates to published pages. Researched and designed all “new” partner pages prior to initial kick-off call with new client contracts. Daily posting of Media Awareness content written by internal editorial team to each program contracted client partner landing page. Trach success of each post; updated contract fulfillment master. Attach thumbnail images; resize if necessary; update topic category tags to optimize member search results.Member OnboardingFirst point of contact for new memberships walking through of the website for best experience. Contact every 6 weeks for continued support of the membership opportunities. Email communications for customer support.Expert | Event Speaker ManagerCommunicate monthly with experts for content submissions. Track topics & submission date; update publishing schedule; newsletter inclusions; social media postings; prepare individual published content articles engagement reports monthly for each expert, 30-60-90-day reviews. Design & publish expert landing pages maintaining updates with published content and or all changes requested by the expert. Actively recruiting of new experts to the program; grew the program to 144 active content producing experts within first 6 months of managing the program.

Education

• Life 101

  Master of Life Learning, Expriences

Skills

• Sales Management
• Advertising
• Budgets
• Sales Presentations
• Pricing Strategy
• Budgeting
• Sales
• Marketing
• Social Media
• Strategic Planning
• Management
• Product Development
• Salesforce.com
• Pricing
• Business Development
• Marketing Strategy
• Retail
• Strategic Partnerships
• Start-Ups
• Crm
• Trade Shows
• Training
• New Business Development