Lisa Wyman
Manager, Global Incident Management Global Support Relationship Manager @Avient Corporation
Signup · Get unlimited contacts
WORK HISTORY
Manager, Global Incident Management Global Support Relationship Manager @Avient Corporation
Conduct continuous process improvement for the Incident Management Life Cycle and Incident Post Mortem processMaintain business-level knowledge of what are the key applications for each business areaCreate daily/weekly/monthly MI reporting as required to establish that all required SLA\'s are being meet for internal and external clientsLeads support of local and remote associates globally to ensure effective end-to-end IT support. Business relationship manager for key support vendors and applications, building strong relationships, collaboration between business groups and vendors; fostering training and continued increase in successful support from vendors.Manages vendor providing Tier 1 and remote Tier 2 support for Avient business.Participates in the IT strategic planning process to provide budgetary input, and identifies future changes in services and/or service needs. Responsible for the Enterprise Support strategy and roadmapCreates a customer-centric culture for all areas of responsibilities and the global IT team as a whole. Fosters teamwork at all levels and cross-functionally. Uses root cause analysis of support incidents to identify needed improvements. Works closely with other IT groups to plan changes and releases that will eliminate root causes of incidents. Facilitates IT Change Control BoardIT Change Control Board – Facilitator/ApproverStrategy IT support integration management responsible for managing ITSM Support migration process from end-to-end, within ServiceNow operational system. Proven track record in developing repeatable processes for system integrations. Works closely with other IT businesses and vendors to document and ensure support during new acquisition migration and divesting companies through TSA agreements.
EDUCATION
Oberlin Schools - Alumni
Diploma
The North Coast College
Associate of Arts (AA)
Virginia Marti College
AA
ABOUT LISA WYMAN
Manager, Global Incident Management | Global Support Leader | Mentor and Coach at Avient Corporation
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.