Lisa Woznica
Senior Principal, Strategy & Consulting @埃森哲
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WORK HISTORY
Senior Principal, Strategy & Consulting @埃森哲
Toronto, ON, CA
EDUCATION
The University of Western Ontario - Richard Ivey School of Business
MBA
Harvard University
BA
SKILLS
ABOUT LISA WOZNICA
Authentic and Empathetic Leader | Champion of Customer-Centric Transformation and Operational Excellence As a strategic and results-oriented executive, I lead with a deep commitment to understanding and enhancing customer experience while driving sustainable business growth. I take a Chief Customer Officer perspective, integrating corporate strategy and business objectives with customer, employee, and advisor experiences to create lasting impact.*Specialization: Corporate strategy and execution, customer experience strategy and design, end-to-end omnichannel transformation, customer service delivery and operationalization, marketing management, and innovation. Expertise in leveraging customer, marketing, service and business analytics to drive data-driven decision-making, organizational growth and performance.*Industry Expertise: Extensive leadership across financial services (including P&C and life insurance, banking, wealth management), telecom & media, retail, non-profits, and public sector.*Proven Leadership: Building and leading high-performance teams, managing multi-year strategic roadmaps, and transforming organizations to align with customer-centric principles.
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