Lisa Wong
Senior Manager, Customer Service Operations at Abbott
- Role
- Senior Manager, Customer Service Operations at Abbott
- Location
- Alameda, CA, US
- LinkedIn followers
- 500 followers
About Lisa Wong
Experienced Customer-focused professional with a demonstrated history of working in the Medical Device, Financial, Payments and Retail industries. Focused on meeting deadlines, quality results and developing strong partnerships and relationships with diverse management levels. Strong and proven ability to develop and implement business driven strategies that ensure the execution of business goals.
Experience
Senior Manager, Customer Service Operations
Mar 2021 — Present · Alameda, CA, US
Responsible for managing global call centers operations, systems quality and training functions. This includes management of forecasting, expenses, SLA\'s and ensuring quality standards are met. Providing oversight of logistics and planning of warranty replacement parts and managing external suppliers.
Education
San José State University
Bachelor of Science (B.S.), Business Management
Skills
- Cross-Functional Team Leadership
- Sdlc
- Saas
- Call Center
- Crm
- Outsourcing
- Strategic Partnerships
- Cloud Computing
- Business Process Improvement
- Strategy
- E-Commerce
- Call Centers
- Team Leadership
- Training
- Sharepoint
- Change Management
- Program Management
- Process Improvement
- IT Management
- Sales
- Enterprise Software
- Workforce Management
- Analytics
- Business Process
- Salesforce.com
- Integration
- Project Portfolio Management
- Contact Centers
- Vendor Management
- Business Intelligence
- Customer Relationship Management (Crm)
- Management
- Business Analysis
- Budgets
- Product Management
- Project Management
- Quality Assurance
- Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.