Lisa W.

About Lisa W.

Charismatic Senior Manager with a reputation for customer advocacy, relationship building, and increasing customer satisfaction globally. Courageous leader with innate ability to engage teams by delivering action oriented insights that help inform strategy and enhance best practices. Excellent project management skills.Extensive financial services industry experience with American Express. Experience working with large public companies including Dun & Bradstreet and OfficeMax (now Office Depot) as well as private smaller companies including Oakwood Worldwide (acquired by The Ascott Limited).KEY COMPETENCIES: Customer Experience (CX), Project/Program Management, Presentation Skills, Sales and Relationship Management, Leadership, Analysis and InsightsADDITIONAL RELEVANT EXPERIENCE: Sales and Relationship Management at Dun & Bradstreet and Oakwood Worldwide

Experience

1. Voc Consultant

   OGC Global

   Aug 2024 — Present

   OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and CX program design and optimization. Our mission is to empower organizations to capture their customer experience, identify areas of improvement, and advance towards happier customers.We employ a hands-on approach to gain a deep understanding of the customer, which is then cultivated through proactive methodologies to develop actionable insights for organizations. With an innovative, customer-centric approach, we apply advanced data analysis methods to provide real-time data visualization, draw conclusions collaboratively and deliver unparalleled solutions for our clients\' toughest challenges.

Education

• University of Delaware

  Master of Business Administration (MBA), MBA

  2017

• Commonwealth University-Bloomsburg

  Bachelor of Science - BS, Business Administration