Lisa Weber

About Lisa Weber

I specialize in turning high-growth complexity into stable, scalable operational models. With over 25 years of experience across Fintech, Healthcare, and Enterprise Software, I’ve built a career on the belief that sustainable revenue is the byproduct of operational excellence and disciplined client delivery.My focus is on moving organizations from reactive \"chaos\" to proactive, data-driven performance. At global leaders like Fiserv and Home Instead, I’ve led large-scale distributed teams to bridge the gap between sales promises and operational reality. I thrive in mid-market environments where a strong COO presence is valued and where client retention is the North Star.Core Competencies:Scaling Operations: Standardizing delivery governance to increase throughput (up to 41%) and reduce non-productive time.Strategic Leadership: Managing $10M–$12M+ budgets and leading multi-layered, remote, and hybrid teams of 60+ professionals.Change Management: Certified ADKAR leader experienced in enterprise-wide transformations affecting 1,100+ locations.Revenue Realization: Aligning implementation capacity with growth targets to ensure predictable revenue and high client retention.I am passionate about building high-performing cultures that value clarity, accountability, and continuous improvement. Let’s connect to discuss how operational discipline can drive your next stage of growth.

Experience

1. Sr Director - Client Implementations

   Fiserv

   Sep 2025 — Present

   Lead a distributed, multi-layered organization of 60+ professionals across healthcare, banking, and financial portfolios. Accountable for the full lifecycle of active client implementations, focusing on standardizing delivery to drive predictable revenue realization.Increased Implementation Throughput by 41% by standardizing delivery governance and improving forecast accuracy.Reduced Non-Productive Time by 19% through optimized capacity planning and revenue risk analysis.120% Growth in Directional Revenue (2024) by aligning implementation strategy with global sales and product targets.

Education

• MidAmerica Nazarene University

  Bachelor's Degree, Management and Human Relations

  1998 — 1999

• Southeast Community College

  Associate's Degree, Business Administration/Investment Management (Minor)

  1988 — 1990

Skills

• Risk Management
• Team Management
• Sap
• Change Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Integration
• Project Portfolio Management
• Project Planning
• Business Intelligence
• Business Process Improvement
• Business Analysis
• IT Management
• Pmp
• Leadership
• Project Management
• Program Management
• Software Development
• Product Development
• Process Improvement
• Management
• Microsoft Project
• Visio
• Software Project Management
• Itil
• Cross-Functional Team Leadership
• Software Documentation
• Sdlc
• Quality Assurance
• Budgets
• Vendor Management
• Erp
• Ms Project
• Requirements Analysis
• Sharepoint