Lisa Urioste
Lead Orthodontic Treatment Coordinator/Orthodontic Physician Assistant (OPA) & Executive Team Member @ Trinity Orthodontics | Business Planning, Team Management
- Role
- Lead Orthodontic Physician Assistant & Exectutive Team Member at Trinity Orthodontics
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Lisa Urioste
With a robust background in direct patient care and team management, my tenure at Trinity Orthodontics has been marked by significant contributions to patient satisfaction, loyalty, and sales excellence. Our team\'s dedication to quality care and relationship building has consistently resulted in an impressive average conversion rate of 80% in orthodontic sales, showcasing our commitment to excellence in service and patient education. My role extends beyond clinical responsibilities, contract negotiations, and contract management. Encompassing leadership as a pivotal member of the executive team. I\'ve led initiatives to elevate our treatment coordinators\' capabilities, enabling them to uphold Trinity Orthodontics\' high standards. We have fostered a culture of continuous improvement and training, ensuring that treatment coordinators are well-equipped to maintain the high standards of Trinity Orthodontics, which in turn has resulted in low staff turnover. Meeting and exceeding KPI’s, continuous 5-star certification in SI and excellence in full sales cycle is key success for the staff. This leadership has been instrumental in streamlining patient tracking, insurance verification, and enhancing overall patient and employee experience.
Experience
Lead Orthodontic Physician Assistant & Exectutive Team Member
May 2009 — Present · Westminster, CO, US
Direct, quality patient care. Complete sales cycle with up to a 80% conversion rate in orthodontic sales, Interpersonal communication, relationship building, responsible for customer/patient satisfaction & loyalty, full records, record keeping, charting, time management, patient tracking, previous experience in internal/external marketing, Insurance verification, case and fee presentation, iTero Scanner, Patient education and radiography, virtual consultant. Responsible for all training and leadership of Treatment Coordinators. Member of the 5X Executive Team.
Education
Dental Boot kamp
Workforce Development and Training
2002 — 2004
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