Lisa Tyo
Senior SLA Manager, Dept. of State at PERATON
- Role
- Senior SLA Manager, Dept of State at Peraton
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Lisa Tyo
Dynamic, detail-oriented Service Level Manager with over 15 years of experience providing support to US DoD agencies managing multiple teams and processes. In-depth knowledge of ITIL processes and systems. Experience in developing service level metrics baselines and negotiating contractual requirements. Successfully developed and managed annual budgets and continued to deliver services while considering cost and efficiency in all areas. Builds teams that take pride in achieving the highest levels of customer service while maintaining a profitable future.
Experience
Senior SLA Manager, Dept of State
Nov 2022 — Present · San Diego, CA, US
Education
Computer Technology Institute
Certs, Computer Networking Program
2000 — 2001
Western Governors University
Bachelor's degree, B.S. Data Management/Data Analytics
2019 — 2022
National University
BA, Management w/minor in IT Security
2009 — 2013
Skills
- Sla
- Itil Certified
- IT Operations
- Management
- Ssbi
- Itil
- Active Directory
- Operations Management
- Service Delivery
- Incident Management
- Problem Management
- IT Management
- Itil V3 Foundations
- Project Management
- Process Improvement
- Security+
- IT Service Management
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