Lisa T.

Experience

1. Analyst, Esc

   Bombardier

   Oct 2022 — Present

   Monitor the SAP ticket system for employee inquiries, employee concerns, reports, data changes, and all other cases. Resolve individual cases submitted throughout Bombardier US. Allocate cases to specific departments as needed Initiate onboarding process and track all requirements for completion (including: background check, medical examinations, Docusign envelopes) Create I-9 report, process and track I-9 documents to maintain compliance Assist all employees through the employee service center using existing systems (including: Salesforce, SAP HR/PY, Genesys, Microsoft Teams) Process and organize Bombardier files (including: employee files, pension files, payroll files, garnishments, employment verification) Scan and index all Bombardier files into Docuware system for electronic filing Input employee information into related Excel spreadsheets (including: onboarding, I-9, verifications) Research and analyze employee information on SAP HR and SAP Payroll to resolve employee issues or update employee information Update and maintain EEO information for employees Assist in additional projects as requested by the ESC Supervisor